This post aims at giving you a better understanding of how our pre-orders work.

What is pre-order?
Pre-order is an order placed for promising products that soon will be available on market. Since finished products are not available yet when we create product page, please be aware that finished product may have slight difference on appearance or specs from the prototypes factory offers.

Why pre-order?
In general, products under pre-order will be the hottest and most popular ones on the market. Demand for them usually exceeds supply at the first beginning. Pre-order way ensures you get the product almost the same time we do.
 

How to find pre-order items?

Just Click “pre-order” section on our website home page, you will get into the page of whole pre-order items.

 

Availability of pre-order items?

Estimated time of arrival is not always secured when it comes to pre-order items. Factory may encounter all kinds of problems during development and production. But we promise that we will update the ETA on “Notice” area of product page timely if available.

 

How is pre-order shipped?

For pre-order items, shipment is arranged based on payment sequence mainly. That is, first paid, first shipped. Also shipment of pre-orders tops that of in-stock orders.


Is pre-order change possible?
Generally, we do not accept changes of the pre-order items.


More questions?
If you have further question on pre-order, please contact us via LiveChat or email service@heavengifts.com / business@heavengifts.com. We will do our best to help. Also any advice /thought is greatly appreciated.

 

 

 

Best Regards,

Heaven Gifts.