Shipping Method Waiting Shipping Space Delay

Customs Inspection

Rate & Delay

SHDHL

From Jan. to Feb. Normally delay 2-3 business days. 0.1% rate, 1-2 business days delay.
HK DHL Express From Dec. to March. Normally delay 1-2 business days, but 3-7 business days before and after big holidays. 0.5% rate, 4-5 business days delay.
HK UPS Express From Dec. to Feb. Normally delay 1-2 business days. 0.5% rate, 4-5 business days delay.
UPS Express Saver From Dec. to Feb. Normally delay 1-2 business days. 0.5% rate, 4-5 business days delay.
Fedex-IP From Dec. to Feb. Normally delay 1-2 business days. 0.5% rate, 4-5 business days delay.
Singapore Airmail From Nov. to Feb. Normally delay 7-10 business days. 0.5% rate, 4-5 business days delay.
US Express From Nov. to Feb. Normally delay 7-10 business days. 0.5% rate, 4-5 business days delay.

Holiday Including: CN National Day Holiday(first week of Oct.), Christmas season, New Year Holiday, CN Spring Festival (generally in Feb.).

 

To our valued customers:

 

Following shipping methods are available on our website:
 

HK DHL Express 
Provided by HK DHL.
Limitation:
1. PO BOX is impossible.
2. IMPOSSIBLE to ship e-liquid.
3. IMPOSSIBLE to ship li-ion batteries. 
4. There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance.
Delivery Time: 4-6 business days
Track: http://www.dhl.com/en.html


HK UPS
Provided by HK UPS.
Limitation:
1. PO BOX is impossible.
2. IMPOSSIBLE to ship e-liquid.
3. There is 0.5% chance that it will be inspected by china customs, which will delay order for 4-5 days. It will be re-shipped out right after clearance.
4. It can ship li-ion batteries. Max 30pcs each shipment, and the quantity ratio of spare parts and Lithium batteries is no less than 1/10.
5. Tax ID is needed if the declared value exceeds US$2500.
Delivery Time: 5-7 business days
Track: http://www.ups.com

 

BSK UPS Express
Provided by BSK UPS.
Limitation:
1. PO BOX is impossible.
2. IMPOSSIBLE to ship e-liquid & lithium battery cell.
3. Heaven Gifts only charge shipping fee, the possible tax/duty are not included.
4. Tax ID is needed if the declared value exceeds US$2500. 
Delivery Time: 5-7 business days
Track: http://www.ups.com

 

BSK UPS Express for 18650
Provided by BSK UPS.
Limitation:
1. PO BOX is impossible.
2. This is for Li-ion batteries ONLY. It cannot mix with any other items.
3. There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance. 
Delivery Time: 5-7 business days
Track: http://www.ups.com

 

UPS Express Saver 
Provided by UPS.
Limitation:
1. PO BOX is impossible.
2. IMPOSSIBLE to ship e-liquid & lithium battery cell.
3. There is 0.5% chance that it will be inspected by china customs, which will delay order for 4-5 days. It will be re-shipped out right after clearance.
4. Tax ID is needed if the declared value exceeds US$2500. 
Delivery Time: 4-6 business days
Track: http://www.ups.com/

 

UPS for 18650
Provided by UPS
Limitation:
1. PO BOX is impossible.
2. This is for Li-ion batteries ONLY. It cannot mix with any other items.
3.There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance.
Delivery Time: 4-6 business days
Track: http://www.ups.com/

 

FedEx for 18650
Provided by FedEx
Limitation:
1. PO BOX is impossible.
2. This is for Li-ion batteries ONLY. It cannot mix with any other items.
3. Generally FedEx For 18650 can clear customs without tax on you.
Delivery Time: 4-6 business days
Track: http://www.fedex.com
 

SHDHL-Eliquid 
Provider: DHL Express
Weight Range: All weight segments
Restrictions:
1. Available for most countries, EXCEPT for Australia, Singapore and New Zealand.
2. We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico from July 17th, 2015.
3. Parcels including both e-liquid and non-liquid products are NOT acceptable. 
4. PO BOX is unacceptable.
Delivery Time: 3-5 Business Days
Track: http://www.dhl.com/en.html

 

FedEx for Eliquid
Provided by FedEx
Limitation:
1. PO BOX is impossible.
2. This is for e-Liquid ONLY. It cannot mix with any other items.
3. There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance. 
4. Please make sure you are able to handle import clearance at your local customs.
Delivery Time: 4-6 business days
Track: http://www.fedex.com

 

FedEx IP  
Provided by FedEx
Limitation: 
1. PO BOX is impossible. 
2. IMPOSSIBLE to ship e-liquid. 
3. There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance. 
4. Please make sure you are able to handle import clearance at your local customs.
Delivery Time: 4-6 business days
Track: http://www.fedex.com/

 

SHDHL-Eliquid
Provided by DHL Express
1. PO BOX is impossible.
2. Don't mix e-liquid with other products in one order.
3. There is 0.1% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 1-2 DAYS. It will be re-shipped out right after clearance.
Delivery Time: 4-6 business days
Track: http://www.dhl.com


SHDHL-Small
Provider: DHL Express
Weight Range: Within 3Kg
Restrictions:
1. Available for most countries, EXCEPT for Australia, Singapore and New Zealand.
2. We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico from July 17th, 2015.
3. It can't ship e-Juice. 
4. It can ship li-ion batteries. Please follow below restrictions:
1) Mix li-ion batteries with other spare parts, but NO SMOK/VAPORESSO/KIMSUN/WISMEC products in the same order.
2) Max 500pcs each shipment, and the quantity ratio of spare parts and Lithium batteries is no less than 1/5.
3) Please choose the shipping method "Fedex for 18650" if you order li-ion batteries ONLY.
 

More detailed information please check here.
5. PO BOX is unacceptable.
Delivery Time: 3-5 Business Days (order without li-ion battery); 5-7 Business Days (order with li-ion battery)
Track: http://www.dhl.com/en.html


SHDHL-Mid
Provider: DHL Express
Weight Range: From 3Kg to 20Kg
Restrictions:
1. Available for most countries, EXCEPT for Australia, Singapore and New Zealand.
2. We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico from July 17th, 2015.
3. It can't ship e-Juice. 
4. It can ship li-ion batteries. Please follow below restrictions:
1) Mix li-ion batteries with other spare parts, but NO SMOK/VAPORESSO/KIMSUN/WISMEC products in the same order.
2) Max 500pcs each shipment, and the quantity ratio of spare parts and Lithium batteries is no less than 1/5.
3) Please choose the shipping method "Fedex for 18650" if you order li-ion batteries ONLY. 

More detailed information please check here.
5. PO BOX is unacceptable.
Delivery Time: 3-5 Business Days (order without li-ion battery); 5-7 Business Days (order with li-ion battery)
Track: http://www.dhl.com/en.html


SHDHL-Large
Provider: DHL Express
Weight Range: Over 20Kg
Restrictions:
1. Available for most countries, EXCEPT for Australia, Singapore and New Zealand.
2. We will not ship e-cigarettes by DHL to the Retail customers from these countries: Argentina, Brazil, Colombia, Costa Rica, Mexico, Puerto Rico from July 17th, 2015.
3. It can't ship e-Juice. 
4. It can ship li-ion batteries. Please follow below restrictions:
1) Mix li-ion batteries with other spare parts, but NO SMOK/VAPORESSO/KIMSUN/WISMEC products in the same order.
2) Max 500pcs each shipment, and the quantity ratio of spare parts and Lithium batteries is no less than 1/5.
3) Please choose the shipping method "Fedex for 18650" if you order li-ion batteries ONLY. 

More detailed information please check here.
5. PO BOX is unacceptable.
Delivery Time: 3-5 Business Days (order without li-ion battery); 5-7 Business Days (order with li-ion battery)
Track: http://www.dhl.com/en.html


SHDHL-SP
Provider: DHL Express
Weight Range: Over 20Kg
Restrictions:
1. It's specially for African and South American islands. Not for other regions. 
2. It can't ship e-Juice. 
3. It can ship li-ion batteries. Please follow below restrictions:
1) Mix li-ion batteries with other spare parts, but NO SMOK/VAPORESSO/KIMSUN/WISMEC products in the same order.
2) Max 500pcs each shipment, and the quantity ratio of spare parts and Lithium batteries is no less than 1/5.
3) Please choose the shipping method "Fedex for 18650" if you order li-ion batteries ONLY. 

More detailed information please check here.
4. PO BOX is unacceptable.
Delivery Time: 3-5 Business Days (order without li-ion battery); 5-7 Business Days (order with li-ion battery)
Track: http://www.dhl.com/en.html

 

EMS
Provider: EMS of China Post
Restrictions: Available for most countries. Cannot ship e-liquid or batteries.
Delivery Time: 7-10 Business Days.It takes nearly 15-25 business days for Italy, Colombia, Mexico, Russia customers to receive their EMS orders.
Charge: The shipping rate may vary in different periods. It's more economical to ship multiple items in one package as EMS charges on each unit of 500g.
The maximum limit of each package is 30KGS.
Track: http://www.17track.net/en

 

CN E-Packet:
Provider: China Post EMS
Restrictions: Available to USA, Canada, France, UK, Australia, Russia, Germany and Norway. Cannot ship e-liquid or batteries from May 25, 2016.
Delivery Time: 15-22 Business Days to USA, Canada, France, UK, Australia. 20-27 Business Days to Russia. Italy, Colombia. Mexico, Russia and Brazil customers would wait longer time to receive their parcels. Sometimes the waiting time would be even 50 days.
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
Track: http://www.17track.net/en

 

CN Register Airmail:
Provider: China Post
Restrictions: Available for most countries. IMPOSSIBLE to ship Battery or e-liquid.
Delivery Time: 10-25 Business Days (It will take longer for Brazilian and Russian customers to receive their airmail parcel)
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, then it charges on each unit of 50g. Maximum limit of each package is 2 KGS.
Track: http://www.17track.net/en
Note: Due to transit, you will be receiving two tracking no.s for your parcel. Please always track with the most updated tracking no. you received.

 

AU Express
Provided by Auspost
Weight Range: Within 10Kg
Restrictions: Ship to Australia ONLY. IMPOSSIBLE to ship e-liquid & lithium battery cell( ie. 18350,18650). No clearance tax when the parcel value is below 1000 Australian dollar(about $700)
Delivery Time: 6-9 Business Days
Track: http://www.ubismartparcel.com/en

 

Netherlands Airmail:
Provider: Netherlands Post Company
Restrictions: Available for Most countries. Cannot ship e-liquid or batteries.
Delivery Time: 15-40 Business Days (It will take longer for Brazilian and Russian customers to receive their airmail parcel)
Customs & Shipping: If package did not go through customs or was refused, we cannot get the package back. In this case, we will not be able to refund for your order.
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, then it charges on each unit of 10g. Maximum limit of each package is 2 KGS.
Track: http://www.postnl.post/ or http://www.17track.net/en



Comone Express - Malaysia
Provided by Comone.
Limitation:
A. PO BOX is impossible.
B. Impossible to ship built-in battery and lithium battery cell.
C. Generally Comone Express can clear customs without tax on you.
D. Only available for orders to Malaysia
Delivery Time: 5-7 business days
Track: http://www.com1express.com/
 

AU express for 18650
Provider: China Post EMS
Restrictions: Available for most countries. Li-ion battery ONlY, can't mix with any other item.
Delivery Time: 12-18 business days.
Charge: The shipping rate may vary in different periods. It's more economical to ship multiple items in one package as EMS charges on each unit of 500g. The maximum limit of each package is 30KGS.
Track: http://www.17track.net/
 

EU express for 18650
Provided by UPS.
Limitation:
A. PO BOX is impossible.
B. Li-ion battery ONLY, can't mix with any other item.
C. Generally, EU Express for 18650 will not cause extra tax.
Delivery Time: 7-10 business days 
Track: https://www.ups.com/cn
 

Indonesia Express
Provider: INA Express
Customs & Shipping: Only for wholesale customers. IMPOSSIBLE to ship e-liquid & battery.
Delivery Time: Indonesia Express generally takes 5-7 business days.
Tax: Generally,Indonesia Express will not cause extra tax.  
Attention: NO online tracking info!
 

Indonesia Express for battery
Provider: INA Express
Customs & Shipping: Only for wholesale customers. No problem to send battery. IMPOSSIBLE to ship e-liquid.
Delivery Time: Indonesia Express for battery generally takes 10-20 business days.
Tax: Generally,Indonesia Express will not cause extra tax.  
Attention: NO online tracking info!
 

NZ Express
Provider: NZ POST
Customs & Shipping: IMPOSSIBLE to ship e-liquid & lithium battery cell( ie. 18350,18650).
Delivery Time: 5-10 business days
Weight Limitation: Every package is limited to no more than 10kg. If the total weight exceeds 10kg, it won't let you choose shipping method. In such circumstance, please divide your wanted items into several orders and check out separately. 
Track: http://www.ubismartparcel.com/en
 

Procargo Logistics
Provider: Procargo Logistics
Limitation:
1. No tracking no. available, Procargo shipping can only be traced by the BL No., which will be updated 3-5 days later after shipping. 
2. IMPOSSIBLE to ship e-liquid & lithium battery cell( ie. 18350,18650)
3. There is 0.5% chance that it will be inspected by china customs, WHICH WILL DELAY ORDER 4-5 DAYS. It will be re-shipped out right after clearance.
4. Heaven Gifts only charge shipping fee, the possible tax/duty are not included.
Delivery Time: Procargo Logistics generally takes 7-8 business days to deliver packages to most destinations. You will get the BL No. after 3-5 days.
Tax: The Tax / Customs fee in destination country are at customer's expense.
Track: http://www.track-trace.com/aircargo
 

TCD Express
Provider: UPS
Limitation:
A: PO BOX is impossible.
B: Generally TCD Express can clear customs without tax on you. 
C: CAN NOT ship e-juice or Li-ion Battery.
Delivery Time: 7-10 business days.
Track: https://www.ups.com/cn
 

Thailand Express for 18650
Provider: China Post EMS
Limitation: Li-ion battery ONLY, can't mix with any other item.
Tax: Generally,Thailand Express for 18650 will not cause extra tax.
Delivery Time: 7-10 business days.
Track: http://www.hostoexp.com
 

UAE Express for 18650
Provider: China Post EMS
Limitation:
A. PO BOX is impossible.
B. Li-ion battery ONLY, can't mix with any other item.
C. Generally UAE Express for 18650 can clear customs without tax on you.
Delivery Time: 5-7 business days.
Track: http://www.uae56.com/
 

Vietnam Express
Provider: Vietnam Express
Limitation: IMPOSSIBLE to ship e-liquid.
Tax: Generally, Vietnam Express will not cause extra tax. 
Delivery Time: 8-13 business days.
Track: http://www.dex-i.com/querytracks?tracknow=new
 

ZA Express for 18650
Provider: China Post EMS
Limitation:
A. Li-ion battery ONLY, can't mix with any other item.
B. Heaven Gifts only charge shipping fee, the possible tax/duty are not included. 
Delivery Time: 8-12 business days.
Track: http://www.un-line.com

 

CDEK Express - Russia
Provider: CDEK Express
Limitation:
A. No problem with China/Russia customs. No problem to send  battery. IMPOSSIBLE to ship e-liquid.
B. Maximum limit of each parcel is 3KGS.
C. Only available for orders to Russia
Sign For: CDEK Express service is provided by CDEK Express company, which requires the receiver's signature.
Delivery Time: 15-25 business days
Track: www.estar56.com; www.edostavka.ru/ or http://www.17track.net/en

 

AZ Register Airmail-Russia(http://www.azerpost.az/)
Provided by Azerbaijan post office.
Limitation:
A. Available for most countries. It is for built-in battery, IMPOSSIBLE to ship e-liquid & lithium battery cell( ie. 18350,18650).
B: Only Available to Russia.
Sign For: AZ Post registered airmail service is provided by AZ Post Company, which requires the receiver's signature.
Weight Limitation: Every package is limited to no more than 2kg. If the total weight exceeds 2kg, it won't let you choose shipping method. In such circumstance, please divide your wanted items into several orders and check out separately.
Delivery Time: 10-15 business days to deliver package to most countries.
Tracking site: http://www.17track.net/
 

US Express - USA
Provided by USPS.
Limitation:
A. IMPOSSIBLE to ship e-liquid & lithium battery cell
B. Maximum limit of each parcel is 2 KGS.
C. Only available for orders to USA
Delivery Time: 15-22 business days
Track: http://www.17track.net/en or https://www.usps.com/.

 

Singapore Airmail 
Provider: Singapore Post Company
Restrictions: Available for most countries. IMPOSSIBLE to ship e-liquid & lithium battery cell( ie. 18350,18650).
Delivery Time: 15-60 Business Days.
Charge: The shipping rate may vary in different periods. The initial charge weight is 100g, then it charges on each unit of 50g. Maximum limit of each package is 2 KGS.
Tracking site: http://www.singpost.com/ or http://www.17track.net/en

 

Note:
1. If the shipping method is available to your country and order weight is within limit of this shipping method, you'll see it listed in the tab of shipping methods when check out.

2. Shipping fee will appear when you check out. You can compare and choose what's the most suitable for you.

3. When you choose shipping method, please pay careful attention to the note under it.

4. For Airmail Shipping methods, since delivery time is not very stable, please be patient. If parcel not delivered 45 days after shipped out, please contact us ASAP.

5. For orders sent from Shanghai & Hong Kong warehouse: customers will receive tracking number the same day after shipment.
For orders sent from Shenzhen warehouse:

  • if by UPS express saver, customers will receive tracking number the same day after shipment;
  • if by other shipping methods, customers need to wait one more working day to receive the tracking number.

6. For Netherlands airmail, if package did not go through customs or was refused, we cannot get the package back. In this case, we will not be able to refund for your order. Please be noted, thanks.

7. No matter by what shipping method, below are special shipping restrictions of Japan customs:
A: No restrictions if the parcel doesn't include e-Juice or with ZERO nicotine e-Juice.
B: Don't order e-Juice with nicotine over 120ml for e-Juice only parcel. If the parcel includes nicotine, more than 2pc cartomizers, 2pc atomizer heads, 2pc batteries in one parcel is impossible and can be easily refused by Japanese Customs.

8. Romania retail customers please attention that it is possible for customs to confiscate products if checking the contents. 

9. For UPS shipping method,Tax ID is needed if the declared value exceeds US$2500. 

To submit any order means you are completely clear about any possible customs, tax and shipping issues that might be caused by the shipping method.

Regards
Heaven Gifts